Return & Refund Policy

We want you to be happy with your order. If something isn’t right, please contact us, and we’ll be happy to help.

This policy explains return eligibility, timeframes, refunds, and exchanges. Please review the information below before starting a return.

1. Do We Accept Returns?

Yes. We accept returns within 30 days of delivery on eligible items.

2. Return Window

Returns and exchanges may be requested within 30 days of delivery, based on the delivery date shown by the carrier. Requests received after 30 days are not eligible.

3. Return Eligibility: Packages Must Be Unopened

For food safety reasons, returns are only accepted for products that are unopened, unused, and in their original sealed packaging.

Because Yeti Dog Chews are edible products, we cannot accept returns once the packaging has been opened.

If you have questions about a product before opening it, please contact us, and we’ll be happy to help.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened, used, or partially consumed products
• Items returned after the 30-day return period

5. Approval Is Required Before You Send Anything Back

Please contact us before sending any items back. Returns must be approved in advance to ensure they are processed correctly.

Returns sent without prior authorization may not be eligible for a refund or exchange.

6. How to Start a Return or Exchange

Email us at info@yeticorporation.com within 30 days of delivery with your order number, the item you’d like to return or exchange, and the reason for your request.

If your item arrived damaged, defective, or incorrect, please include clear photos.

Once your request is reviewed, we’ll provide return instructions if applicable. All returned products must be unopened, unused, and in their original sealed packaging.

Approved refunds or exchanges will be processed after the returned item has been received and inspected.

7. How Returns Are Handled

For approved returns, we’ll provide a return shipping label and instructions.

Please keep your return tracking information until your refund or exchange has been completed. Refunds are processed after the returned item has been received and inspected.

Return Address:
Yeti Corporation
12414 Highway 99, Ste 10
Everett, WA 98204

Please do not send items back without prior approval.

8. Who Pays Return Shipping

Return shipping depends on the reason for the return.

If your order arrived damaged, defective, incorrect, or we made an error, we’ll cover the return shipping cost.

For change-of-mind returns, the customer is responsible for return shipping. We’ll let you know what applies when your return is approved.

9. Restocking Fees

We do not charge restocking fees on approved returns.

10. If a Return Does Not Meet Our Requirements

Returns that do not meet the requirements of this policy, including opened products or returns outside the 30-day window, are not eligible for a refund or exchange.

11. Wrong, Damaged, Defective, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us at info@yeticorporation.com with your order number and details of the issue. Photos of the product and packaging may be requested.

For damaged or missing items, please contact us within 7 days of delivery.

Once we’ve reviewed the issue, we’ll provide an appropriate resolution, which may include a replacement or refund at no additional cost to you. Opened edible products generally do not need to be returned.

12. Exchanges

We offer exchanges on eligible items within 30 days of delivery. Products must be unopened, unused, and in their original sealed packaging.

Exchanges are subject to product availability and will be processed after the returned item has been received and approved. If your requested item is unavailable, we’ll work with you on an alternative or refund.

13. Refund Processing Time

Once your return has been received, inspected, and approved, we’ll process your refund to the original payment method.

Please allow additional time for your bank or card issuer to post the refund to your account.

14. Refund Method

Refunds are issued to the original payment method used at checkout. We’re unable to issue refunds to a different card or account.

If your original payment method is no longer active, please contact your bank or card issuer for assistance.

15. Are Original Shipping Charges Refunded?

Original shipping charges are non-refundable. Approved refunds will include the eligible product cost only.

16. Partial Refunds

Partial refunds may be issued when only part of an order is eligible for a refund. Refund amounts are based on the eligible items being returned.

17. Canceling or Changing an Order

If you need to change or cancel your order, email info@yeticorporation.com as soon as possible with your order number.

We’ll do our best to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing. Orders that have already shipped cannot be changed or canceled and are subject to our Return & Refund Policy.

18. Warranty

Yeti Dog Chew does not offer a separate product warranty beyond the remedies outlined in this policy and any rights provided by applicable law.

For damaged, defective, or incorrect items, please refer to Section 12.

19. Business Information and Contact Details