Shipping policy

We know waiting is the hardest part—especially when there’s a dog involved! This page covers where we ship, estimated delivery times, shipping costs, and what to do if there’s an issue with your order.

Still have questions? Email us at info@yeticorporation.com, and our team will be happy to help.

1. Where We Ship

Yeti Dog Chew currently ships only within the United States. We do not offer international shipping at this time.

All orders are packed and shipped from our facility in Everett, Washington.

2. Shipping Restrictions

We ship throughout the United States to addresses serviced by our carriers. International shipping is not available at this time.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Our business days are Monday through Thursday, excluding U.S. holidays.

Processing time is separate from shipping transit time.

4. Order Cut-Off Time

Orders placed before 3:00 PM Pacific Time, Monday through Thursday, may begin processing the same day. Orders placed after 3:00 PM or outside our business days will begin processing on the next business day.

5. Delivery Timeframes

Standard Shipping typically takes 3–5 business days after your order has been processed. Express Shipping typically takes approximately 3 business days after shipment.

Orders are generally processed within 1–3 of our business days (Monday–Thursday).

Delivery times are estimates and may vary due to carrier delays, weather, holidays, destination, or other circumstances outside our control.

6. Shipping Charges

Standard Shipping is $7.95 and is FREE on orders of $35 or more—no code needed.

Express Shipping is $9.99.

All shipping costs are clearly shown at checkout, with no additional shipping or handling fees added afterward.

7. Free Shipping Threshold

FREE Standard Shipping is automatically applied to U.S. orders of $35 or more—no code needed.

Orders under $35 are charged $7.95 for Standard Shipping. Express Shipping is available for $9.99 and is not included in the free shipping offer.

8. Customs Duties and Import Charges

We currently ship within the United States only, so customs duties and international import fees do not apply.

9. Shipping Carriers

We ship with UPS, USPS, and FedEx. The carrier assigned to your order depends on your delivery address, package size, and the shipping method you select.

10. Order Tracking

Yes, every order is tracked.

Once your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your package.

If you don’t see your tracking email, check your spam or promotions folder. Still can’t find it? Contact us with your order number, and we’ll be happy to help.

11. Changing Your Delivery Address

You may be able to change your delivery address if your order has not yet shipped. Email info@yeticorporation.com as soon as possible with your order number and the correct address.

We’ll do our best to make the change, but updates are not guaranteed once an order enters processing. Once your order has shipped, we cannot change the delivery address.

Please double-check your shipping address at checkout to help avoid delivery issues.

12. Delays Outside Our Control

Delivery times may be affected by holidays, severe weather, carrier delays, incorrect addresses, peak shipping periods, or other circumstances outside our control.

If you experience an issue with your delivery, please email info@yeticorporation.com with your order number, and our team will be happy to assist.

13. If Your Shipment Is Delayed

Email our team at info@yeticorporation.com with your order number, and we’ll be happy to help with the next steps.

While carrier delays due to weather, disruptions, or holidays are outside our control, if your package is confirmed lost, we’ll gladly send a free replacement or issue a full refund to your original payment method.

14. If Your Shipment Is Lost

If your package appears to be lost in transit, please contact us with your order number. We’ll review the shipment and help determine the appropriate next steps.

If the carrier confirms the package is lost, we’ll either send a replacement at no additional cost or issue a full refund, including original shipping, to your original payment method.

15. If Your Shipment Arrives Damaged

We’re sorry if your order arrives damaged. Please contact us within 7 days of delivery with your order number, a brief description of the issue, and clear photos of the damaged item and packaging, including the shipping label.

Once we’ve reviewed the information, we’ll work with you on the appropriate resolution, which may include a replacement or refund. In most cases, damaged edible products will not need to be returned.

16. If Your Shipment Is Returned to Sender or Cannot Be Delivered

If your package is returned to us due to an incorrect or incomplete address, refused delivery, or failed delivery attempts, please contact us to arrange reshipment. Additional shipping charges may apply.

If the return was due to an error on our part, we’ll reship your order at no additional cost.

If you prefer a refund instead of reshipment, we’ll refund the product cost once the package is returned to us. Original shipping charges are non-refundable.

17. If Part of Your Order Is Missing

If something is missing from your order, please contact us within 7 days of delivery with your order number and details of the missing item.

Once we’ve reviewed your order, we’ll work with you to resolve the issue. Depending on availability, we may send the missing item at no additional cost or issue a refund for that item to your original payment method.

18. Order Cancellations

If you need to cancel or change your order, please email info@yeticorporation.com as soon as possible with your order number.

We’ll do our best to accommodate your request, but changes or cancellations are not guaranteed once an order has entered processing. Orders that have already shipped cannot be changed or canceled and will be subject to our Return & Refund Policy.

19. Our Shipping Promise

The shipping price shown at checkout is what you’ll pay, and all orders include tracking. If you have an issue with your delivery, our team is here to help.

20. Business Information and Contact Details